Customers who wish to return an item must fill out the return form prior to returning the item. Customer is responsible for all shipping costs incurred by returning the item.  Customers will be charged a $5 restocking fee on returns and all items will be inspected before a refund is issued. If an item is demeaned damaged by Glass House Studio a refund will not be issued and the customer is responsible for the cost of shipping to have the item returned to them.